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Chapter 9: troubleshooting, Problem solving process, Troubleshooting – Toshiba Satellite Pro A120 (PSAC1) User Manual

Page 144: Chapter 9, Problem solving process -1

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User’s Manual

9-1

Chapter 9

Troubleshooting

TOSHIBA designed the computer for durability. However, should problems

occur, following the procedures in this chapter can help to determine the

cause.
All readers should become familiar with this chapter. Knowing what might

go wrong can help prevent problems from occurring.

Problem solving process

Resolving problems will be much easier if you observe the following

guidelines:

Stop immediately when you recognize a problem exists. Further action

may result in data loss or damage. You may destroy valuable problem-

related information that can help solve the problem.

Observe what is happening. Write down what the system is doing and

what actions you performed immediately before the problem occurred.

If you have a printer attached, print a copy of the screen using PrtSc.

The questions and procedures offered in this chapter are meant as a guide,

they are not definitive problem solving techniques. Many problems can be

solved simply, but a few may require help from your dealer. If you find you

need to consult your dealer or others, be prepared to describe the problem

in as much detail as possible.