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Getting help and service, Getting help on the web, Calling the customer support center – Lenovo ThinkPad T43p User Manual

Page 66: Getting, Help, Service, Calling, Customer, Support, Center

background image

Getting

help

and

service

If

you

need

help,

service,

technical

assistance,

or

just

want

more

information

about

ThinkPad

computers,

you

will

find

a

wide

variety

of

sources

available

from

Lenovo

to

assist

you.

This

section

contains

information

about

where

to

go

for

additional

information

about

ThinkPad

computers,

what

to

do

if

you

experience

a

problem

with

your

computer,

and

whom

to

call

for

service

should

it

be

necessary.

Microsoft

Service

Packs

are

the

latest

software

source

for

Windows

product

updates.

They

are

available

via

Web

download

(connection

charges

may

apply)

or

via

CD-ROM.

For

more

specific

information

and

links,

go

to

www.microsoft.com.

For

technical

assistance

with

installation

of,

or

questions

related

to,

Service

Packs

for

your

preloaded

Microsoft

Windows

product,

refer

to

the

Microsoft

Product

Support

Services

Web

site

at

http://support.microsoft.com/directory/,

or

you

can

contact

Customer

Support

Center

at

the

phone

number(s)

listed

in

“Worldwide

telephone

list”

on

page

72.

Some

fees

might

apply.

Getting

help

on

the

Web

The

Lenovo

Web

site

on

the

World

Wide

Web

has

up-to-date

information

about

ThinkPad

computers

and

support.

The

address

for

the

Personal

Computing

home

page

is

www.lenovo.com/think

You

can

find

support

information

for

your

ThinkPad

computer

at

www.lenovo.com/think/support.

Research

this

Web

site

to

learn

how

to

solve

problems,

find

new

ways

to

use

your

computer,

and

learn

about

options

that

can

make

working

with

your

ThinkPad

computer

even

easier.

Calling

the

Customer

Support

Center

If

you

have

tried

to

correct

the

problem

yourself

and

still

need

help,

during

the

warranty

period,

you

can

get

help

and

information

by

telephone

through

the

Customer

Support

Center.

The

following

services

are

available

during

the

warranty

period:

v

Problem

determination

-

Trained

personnel

are

available

to

assist

you

with

determining

if

you

have

a

hardware

problem

and

deciding

what

action

is

necessary

to

fix

the

problem.

v

Lenovo

hardware

repair

-

If

the

problem

is

determined

to

be

caused

by

Lenovo

hardware

under

warranty,

trained

service

personnel

are

available

to

provide

the

applicable

level

of

service.

v

Engineering

change

management

-

Occasionally,

there

might

be

changes

that

are

required

after

a

product

has

been

sold.

Lenovo

or

your

reseller,

if

authorized

by

Lenovo,

will

make

selected

Engineering

Changes

(ECs)

available

that

apply

to

your

hardware.

Getting

help

and

service

44

ThinkPad

®

T40

Series

Service

and

Troubleshooting

Guide

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