Sony VGN-AR41MR User Manual
Page 35
35
Sony support services
Sony provides several support options for your computer, including:
❑
e-Support;
❑
VAIO-Link customer support;
✍
You need to set up an Internet connection before you can access the online features described here.
e-support
What is e-Support?
You have searched our user guides and website but have not found an answer to your question or issue?
e-Support is the ideal solution for you!
Our e-Support Web Portal is an interactive website on which you can submit any technical query you may have
regarding your VAIO and receive answers from our dedicated support team.
Every submitted query will result in a unique ‘case number’ to ensure smooth communication between yourself
and the e-Support Team.
Who can use e-Support?
All registered VAIO customers are entitled to unlimited access to VAIO-Link e-Support.
How can I access the VAIO-Link e-Support portal?
When you register your VAIO computer, you will automatically receive an email with the link to e-Support, your
Customer ID and some basic explanation a few hours later. All you need to do is activate your account by clicking
on the provided link in the email. You are now ready to create your first case!
You can access the VAIO-Link e-Support Portal from any computer with an active internet connection. A
complete help file is available on e-Support to help you use our e-Support service.
Can I submit questions in my native language?
Since you are interacting with our e-Support Team through a portal, which connects you directly to our central
database, e-Support will only accept and deal with queries submitted in English, French or German.
Can I submit my questions at any time?
Yes, you can submit your questions 24/7, but please keep in mind that our e-Support Team can only treat queries
from Monday till Friday between 8am and 6pm.
Is there a cost involved for using e-Support?
No, this is a complete free of charge service offered to all registered VAIO customers!
How do I know when the e-Support Team has handled my query/case?
As soon as your case has been dealt with by our e-Support Team, you will receive an email, notifying you that
your case has been updated.
VAIO-Link customer support
What is VAIO-Link?
VAIO-Link is a service program developed by Sony to provide our VAIO Customers with a personal link to our
extensive range of technical and customer support facililities. These facilities are intended to help you make the
most of our VAIO product range and to provide you with the best possible service.
Service background
Sony produces its PC based products using quality materials, with a high degree of workmanship and a design
for ease of use. Although it is Sony’s goal that all customers will be satisfied with the products as purchased, it is
recognised that due to the complexity of the technology, sometimes customers might encounter difficulties,
which may require support and assistance from Sony. To service this need, Sony has created a service program
called VAIO-Link. This program is backed up by a dedicated response centre and repair operation, which is
staffed by highly qualified personnel. The staff is trained to provide you with the best possible service.
Who can use VAIO-Link?
All registered customers who are covered by the VAIO guarantee will be entitled to use the VAIO-Link services.
For a VAIO out of warranty, premium rate numbers will be charged.
✍
Numbers can be subject to change and can be updated without prior notice.
EN
3-211-480-01.fm Page 35 Wednesday, March 7, 2007 10:21 AM