Forwarding a second caller, P. 29), Making several connections – Avaya T3 (IP) Comfort User Manual

Page 29

Making calls as usual

Making several connections

Forwarding a second caller
If you receive a call during an existing call, e.g. from 06975058:

Scroll to the Call from 06975058 menu item.

Confirm your selection. You are connected to the additional caller. The first cal-

ler is now on hold and cannot hear your other conversation.
Now you want to forward the additional caller, e.g. to call number 1234:

Press the "Refer-back" function key.

Enter the number of the extension you want to connect the caller to,

in this example 1234. You can now announce the caller. The first party is put on hold.

Scroll to the Transfer call to 06975058 menu item.

Confirm your selection. You will now be able to talk to the first party again.