Allied Telesis AT-iMG606BD - Manual (Page 16)

Preface
16
Contacting Allied Telesyn
This section provides Allied Telesyn contact information for
technical support as well as sales and corporate
information.
Online
Support
You can request technical support online by accessing the
Allied Telesyn Knowledge Base: http://
kb.alliedtelesyn.com. You can use the Knowledge Base to
submit questions to our technical support staff and review
answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the
Support & Services section of the Allied Telesyn web site:
www.alliedtelesyn.com.
Returning
Products
Products for return or repair must first be assigned a return
materials authorization (RMA) number. A product sent to
Allied Telesyn without an RMA number will be returned to
the sender at the sender’s expense.
To obtain an RMA number, contact Allied Telesyn Technical
Support through our web site: www.alliedtelesyn.com.
Sales or
Corporate
Information
You can contact Allied Telesyn for sales or corporate
information through our web site: www.alliedtelesyn.com.
To find the contact information for your country, select
Contact Us -> Worldwide Contacts.
Management
Software
Updates
New releases of management software for our managed
products are available from either of the following Internet
sites:
ˆ Allied Telesyn web site: www.alliedtelesyn.com
ˆ Allied Telesyn FTP server:
f
tp://ftp.alliedtelesyn.com
To download new software from the Allied Telesyn FTP
server from your workstation’s command prompt, you must
use FTP client software and you must log in to the server.
The user name is “anonymous” and the password is your
email address.