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Malfunction table, Risk of electric shock, Troubleshooting – Siemens HF24G564 User Manual

Page 10: After-sales service, E number and fd number, To book an engineer visit and product advice

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10

Malfunction table

Malfunctions often have simple explanations. Please refer to the

malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the

Tested for you in our cooking studio section, where you will

find plenty of cooking tips and tricks.

:

Risk of electric shock!

Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
You can take remedial action yourself for some error

messages.

Troubleshooting

After-sales service

Our after-sales service is there for you if your appliance needs

to be repaired. We will always find the right solution in order to

avoid unnecessary visits from a service technician.

E number and FD number

When calling us, please give the product number (E no.) and

the production number (FD no.) so that we can provide you with

the correct advice. The rating plate bearing these numbers can

be found on the right-hand side when you open the appliance

door. To save time, you can make a note of the number of your

appliance and the telephone number of the after-sales service

in the space below, should it be required.

Please note that there will be a fee for a visit by a service

technician in the event of a malfunction, even during the

warranty period.
Please find the contact data of all countries in the enclosed

customer service list.

To book an engineer visit and product advice

Trust the expertise of the manufacturer, and rest assured that

the repair will be carried out by trained service technicians

using original spare parts for your domestic appliance.
This appliance corresponds to the standards EN 55011 and

CISPR 11. It is a Group 2, Class B product.

Error message

Possible cause

Remedy/note

The appliance does not work

The plug is not plugged in.

Plug the plug in

Power failure

Check whether the kitchen light works.

Faulty circuit breaker

Look in the fuse box to make sure that the

circuit breaker for the appliance is in work-

ing order.

Faulty operation

Switch off the circuit breaker in the fuse

box. Switch it back on after approx. 10

seconds.

Three zeros light up in the display.

Power failure

Reset the time.

The appliance is not in operation. A

cooking time appears in the display.

The rotary selector was actuated accidentally.

Press the

º

button.

The

¹

button was not pressed after setting.

Press the

¹

button or cancel the setting

with the

º

button.

The microwave does not work.

The door was not fully closed.

Check whether food residue or debris is

trapped in the door.

The

¹

button was not pressed.

Press the

¹

button.

It takes longer than before for the

food to heat up

The microwave power level setting was too low. Select a higher microwave power setting.
A larger amount of food than usual has been

placed in the appliance.

Double the amount – double the time.

The food was colder than usual.

Stir or turn the food during cooking.

The turntable makes a scratching or

grinding noise.

Dirt or debris in the area around the turntable

drive.

Clean the roller ring and the recess in the

cooking compartment.

Microwave operation has been can-

celled for no apparent reason.

The microwave has a fault.

If this fault occurs repeatedly, please call

the after-sales service.

"M" appears in the display.

The appliance is in demo mode.

Press and hold the

¹

button and the

º

button for approx. 7 seconds.

Demo mode is deactivated.

E no.

FD no.

After-sales service

O

GB

0844 8928999

Calls from a BT landline will be charged at up to

3 pence per minute. A call set-up fee of up to 6 pence

may apply.

IE

01450 2655

0.03 € per minute at peak. Off peak 0.0088 € per

minute.