Posey Bed 8070 - Manual (Page 33)

Posey Bed 8070 33
technical service From Posey
We are happy to assist you between the hours of 6 AM and 5 PM Pacific Time, USA. Please call us at 1.800.44.POSEY
(1.800.447.6739), or 1.626.443.3143. You can fax us at 1.800.767.3933, or 1.626.443.5014.
shiPPiNG: Ship items to Posey Company: 5635 Peck Road, Arcadia, CA 91006-0020 USA.
CaNOPY RePaiRs: To prevent damage in shipping, clean the canopy and close all zippers.
iN-WaRRaNtY RePaiRs:
1. Forward the product in clean condition, prepaid freight to the above address.
2. Clearly mark the shipping container with the RMA number.
3. Include dated proof of purchase.
Out-OF-WaRRaNtY RePaiRs:
1. Forward the product in clean condition, prepaid freight to the above address.
2. We will quote repairs on an item-by-item basis. All quotes include parts and labor.
3. If additional repairs are needed after the initial estimate, we will contact you within ten (10) business days from receipt of
item to obtain approval of any extra charge.
RePaiR tuRN-aROuND: Normally we will ship the product back to you within three weeks from the date of receipt at our
warehouse. If you return multiple units, add one week per unit. We will return all units in one shipment, unless otherwise agreed.
Posey Limited Warranty
What DOes this WaRRaNtY COveR?
Posey warrants to the original purchaser that the Posey Bed 8070 is free of defects in materials and workmanship. If the product
is found to be defective in workmanship or materials, we will repair or replace it at our option at no charge, other than certain
transportation and cleaning charges.
hOW LONG DOes the WaRRaNtY Last?
This warranty is two (2) years from the date of purchase for the bed frame, five (5) years from the date of purchase for the mattress,
and one (1) year from the date of purchase for the canopy. Useful life of the Posey Bed canopy is estimated at three (3) years, but
may be extended by proper care, maintenance, laundering, avoiding sharp objects, aggressive and destructive patients and
avoiding direct exposure to sunlight.
What is NOt COveReD BY this WaRRaNtY?
• Damage to the metal frame, nylon canopy or other components caused by:
1. use in unsuitable environmental conditions or failure to assemble or maintain the product in accord with
user and service instructions;
2. abuse (including but not limited to patient damage), misuse, alteration, exposure to extreme heat, or by natural
or external forces (such as flood or fire).
• Damage caused by alteration, modification, or repair, unless performed by Posey.
• Consequential or incidental damage, including but not limited to loss of income or profits, is not covered. The laws of
some countries may not allow exclusion of such damages, so this limitation may not apply to you.
CLeaNiNG aND shiPPiNG ChaRGes:
• Shipping costs for products sent to Posey must be pre-paid by you.
• Posey will pay return shipping costs for repaired or replaced products via Ground Service, unless otherwise agreed.
hOW tO Get seRviCe:
Contact the Posey Technical Service hotline (1.800.447.6739) to report the problem and get a Return Authorization Number (RMA).
Carefully pack and ship the returned product to us, with your RMA, to Posey Company, 5635 Peck Road, Arcadia, CA 91006-0020:
• In clean condition. (Canopies that are returned soiled or with an odor will be returned immediately and will not be
inspected or repaired.)
• With proof of purchase, and
• Freight pre-paid by you.
Posey will inspect the product and contact you within ten (10) business days from receipt of item to explain the results of our
inspection and what is or is not covered.
hOW DOes state LaW aPPLY?
This warranty is governed by the laws of the State of California, USA. It gives you specific legal rights. You may have other rights, which vary
from state to state. This warranty does not affect any further rights that you have under the laws in your state for sale of consumer goods.