Telenav for Nextel Supported Devices: v4.0 for BlackBerry 7520 - Manual (Page 30)

© TELEVIGATION 2003-5 PAGE 30 OF 32
8. The TeleNav Web Site
Using the features described below requires you to log into the website using your Nextel phone number (TeleNav
account number), and TeleNav PIN. When you log in, you will be taken to the Account Management page.
Account Management
Within Account Management, you will find links that allow you to change your e-mail address and PIN and set your
home and work addresses. The home and work addresses are not used by TeleNav on the 7520 since it has local
management of Favorite Addresses.
Preplanning
Click the Preplan My Trip link to enter new addresses for use within TeleNav on your phone. You can also use this
page to remove addresses you no longer need. After you use website preplanning, be sure to use REFRESH LIST
on your phone so that TeleNav can learn about the changes.
Customer Service
If you need to reach customer service, you can use the Contact Us link on the right side of the web page after
signing in, or send e-mail to [email protected]. You can also call us at 88-TeleNav-4 (toll free) for
most service issues.
If you need to migrate your TeleNav account to a different phone number, please call tier 2 technical support at
888-353-6282. For security reasons, you cannot perform this change unassisted.
9. FAQ’s
How do I increase or decrease the voice prompt volume and control the backlighting?
The backlight and speaker volume levels can be controlled from within TeleNav’s Preferences. If the speaker
volume is set to at least mid-range and you are still not receiving audio prompts verify that your handheld profile is
not set to vibrate or quiet. To change your profile settings, highlight the Profiles icon that looks like a loudspeaker
and press the Enter key.
Why do I need the Nextel packet data service?
The Data Access (Total Connect), or BlackBerry Email and Web plans allow you to access nationwide routes,
maps, and Finder content from the TeleNav servers using the data communication features of your handheld.
These services are different from your cellular airtime.
How long after I apply for the Nextel packet data service until I can use my TeleNav system?
Generally, it takes until the following business morning before Data Access (Total Connect) is fully provisioned. If
you already have Total Connect or a BlackBerry Email and Web Plan, it should be no more than 4 hours before
an added TeleNav plan is active.
Does TeleNav use up my voice plan minutes?
TeleNav uses packet data to provide the navigation function. Using packet data does not use any of your voice
minutes. However, calling the Voice Address Input System does use about 75 seconds per address entered, and
this includes the Voice Call feature internal to the TeleNav application.