Telenav Scout v1.2 for Android - Manual (Page 85)

© 2012 Telenav, Inc. Page 85 of 87
I noticed there are stars next to some restaurants I have viewed or saved. How is popularity rated?
Popularity is calculated by the user-generated ratings, averaged by considering the scores of the ratings and the number
of users that have rated the location. A location accrues points based on how many stars it is given by Scout users.
When a location consistently achieves above-average ratings, its popularity count increases. Negative ratings lower the
popularity count of the location.
How long are ratings kept?
Ratings expire after two years.
How do I re-install or update Scout?
If you have an Android device running Android OS 2.2 or higher (or an Android tablet running Android OS 3.0 or higher),
you can go to the Play Store in order to obtain the latest version of Scout.
Why is Scout displaying Virtual Billboards at the bottom of the screen now?
This feature is designed to provide useful information while you are driving that will not distract you from the road. Virtual
Billboards can help you find gas stations, motels, or restaurants along your route.
Can I shut off the Virtual Billboards at the bottom of the navigation screen?
You cannot remove the Virtual Billboards at the bottom of the screen. The Virtual Billboards will occasionally appear
along the route.
Can I change how quickly or slowly the Virtual Billboards appear?
You cannot control how quickly or slowly Virtual Billboards appear. These will only appear one at a time, depending on
your proximity to suggested locations. Only one or two locations will typically appear on short trips.
Why is Scout showing locations that I have already passed?
Most Virtual Billboards are designed to appear before you pass suggested locations. Depending on how fast you are
travelling and the actual route, suggested locations may sometimes appear behind your current location. Virtual
Billboards will always appear close to your route.
25. Customer Support
Please contact Telenav Customer Support directly for general information about your Scout account.
Phone
1-888-353-6284
Website
General Information and Pre-planning: www.telenav.com