EOTech CNVD-T (SU-232/PAS) Clip-On Night Vision Device - Thermal - Manual (Page 51)

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SECTION II
SERVICE / PACKING AND UNPACKING
3.4 RETURN INSTRUCTIONS
3.4.1 For service, repair, or replacement, first e-mail
[email protected] or call toll-free 1-877-744-4803.
3.4.2 To assist with determining if the item is repairable, the
following information shall be provided:
a. Serial number of the defective item;
b. Thorough description of the malfunction, defect, or
damage; and
c. If known, an explanation as to how the malfunction,
defect or damage occurred.
If the item is determined to be Beyond Economical Repair,
follow applicable replacement procedures through your
Property Officer. If it is determined that the item is under
warranty, or should be returned for repair, a Return Material
Authorization (RMA) number will be provided.
3.4.3 When returning the CNVD-T for service / repair, the
following procedures should be followed to prevent any
additional damage:
a. Be sure that the CNVD-T is free of all contaminants
such as dirt or any other foreign material.
b. Remove batteries.
c. Place the CNVD-T in the soft carrying case.