HP Deskjet 3930 Color Inkjet Printer - Manual (Page 44)

Check the print queue
The printer will not print if a print job is stalled in the print queue. To resolve a print job
that is stalled in the print queue, check the status of the print queue for either
Mac OS
X 10.3 or Mac OS X 10.2 .
If the printer still does not print
1.
Select the topic below that best describes the problem:
–
Paper jam
– Out-of-paper message
– Printer is stalled
2. If the printer still does not print, shut down, and then restart your computer.
Paper jam
Show me how to clear a paper jam.
Follow each of these steps until the paper jam is cleared.
1.
Remove the paper from the paper tray.
2. If you are printing labels, verify that a label did not become detached from the
label sheet while passing through the printer.
3. Turn off the printer.
4. Remove the rear access door. Press the handle to the right, and then pull out the
door.
5. Remove the paper jam from the back of the printer, and then replace the rear
access door securely.
Chapter 10
42 HP Deskjet 3900 series