HP Deskjet 642c Printer - Manual (Page 41)

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Getting Help When Things Go Wrong 4
The software did not install
correctly. • There may be a conflict
with your virus protection
program.
OR
• There may be a conflict
with another software
program.
OR
• Your printer software
didn’t install properly.
1 Uninstall your printer software. Insert the
printer software CD into your computer,
select
Uninstall from the Installer, then
repeat the installation procedure.
2 Close any virus protection programs that
are active.
3 If you have been using Apple’s
QuickDraw GX software, turn it off. Your
HP DeskJet printer is not compatible
with QuickDraw GX.
4 Exit all of your software programs.
5 Reinstall the printer software. See the
“Install Printer Software” step on the
Quick Start Poster or see page 51 in this
User’s Guide.
If you are still having problems with the
software installation, call an HP authorized
dealer or HP Customer Care. For the phone
number of the HP Customer Care Center
nearest you, see page 43.
The printer software won’t install, what’s wrong? continued
What is the problem? Possible cause To solve the problem…