HP Storage Essentials Enterprise Edition Software - Manual (Page 72)

Operational Details 58
Common issues
HP Storage Essentials SRM SAP ACC Integration Library call fails.
1. If the SAP ACC process does not perform the “sapacosprep storage Library function
AcDetachSr/AcAttachSr” operation, make sure that storage resource for this instance is
configured as type “SR” and that Partner ID field is set to HP.
2. Ensure that the “sapacosprep -diag” call does recognize the HP Library “libsapacosprep_hp.dll”.
If the library is not listed during the sapacosprep -diag operation, the installation of this library
might be incorrect. Best action is to re-install the integration library using the Application
Integration Software for SAP ACC.
3. If the libsapacosprep.dll cannot communicate with HP Storage Essentials SRM SAP ACC
Integration core, ensure that the Integration Core service is running on the HP Storage Essentials
SRM server. Another potential issue can be that the registry keys on the managed node for the
integration library is incorrect. The best way to check this is to reinstall the integration Library
using the Application Integration Software for SAP ACC.
4. If the HP Storage Essentials SRM server IP address or listener port for the Application Integration
Software for SAP ACC changes, it would be necessary to reinstall all host agents to update the
registry key information.
Provisioning errors
The Service processor (SVP) for the storage array is locked. This is the most common error. Ensure
that users are not using the service processor for array modifications. Recommend them to use HP
Storage Essentials SRM for any changes. This will also ensure that HP Storage Essentials SRM is
always in sync with the array configuration. If the hardware maintenance is in progress, it will not
be possible to perform SAP ACC operations, due to exclusive access requirements for hardware
changes.
The Web Console user has a Lock on the array. Please use HP Storage Essentials SRM to perform
any necessary array configuration changes where possible, and limit the time required to exclusively
lock the array using the Web console. Any provisioning operations during this time will fail, due to
the exclusive lock.
An element in HP Storage Essentials SRM is reported as “(missing)”
On a regular intervals, HP Storage Essentials SRM will check hardware accessibility of all
discovered elements. If a communication error exists on this Element, HP Storage Essentials SRM will
mark the element as “(missing)”. Any subsequent operations on this element will fail, until the issue is
solved and the element is rediscovered.
HP Storage Essentials SRM is out of sync with managed host or storage array
Any manual operation on a managed node or a Storage array, without a rediscovery from HP
Storage Essentials SRM, will result in an out-of-sync condition. Application Integration Software for
SAP ACC relies on HP Storage Essentials SRM to have up-to-date information on the managed node
and storage array, and if the information is out-of-sync, the Application Integration Software for SAP
ACC will report incorrect information. To avoid this situation perform Step 2 below. Step 1 is
optional.