Manage supplies, Supplies life, Print-cartridge storage – HP Color LaserJet Professional CP5225 Printer series User Manual
Page 91: Hp policy on non-hp print cartridges, Hp fraud hotline and web site
Manage supplies
Supplies life
In June 2006, the International Organization for Standardization (ISO) published the ISO/IEC 19798
toner cartridge yield standard for color laser printers. HP actively participated in developing this standard
and enthusiastically supports its industry-wide use. The standard addresses a broad range of important
factors that affect yield and yield measurement, including the test document, print job size, print-quality
modes, end-of-life determination, sample size and environmental conditions. A broadly adopted
standard of this rigor represents a breakthrough in giving customers yield information that can be
accurately compared. Specific cartridge yield information can be found at
.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION:
To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE:
Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
To install a new HP print cartridge, see
Change print cartridges on page 81
. To recycle the used
cartridge, follow the instructions included with the new cartridge. For more information about recycling,
see
Return and recycling instructions on page 142
.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to
when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
ENWW
Manage supplies
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