HP Officejet Pro K550 Printer - Manual (Page 57)

Resolving printer management problems
This section provide solutions to common problems that involve managing the printer.
Embedded Web server cannot be opened
Check your network setup
● Make sure you are not using a phone cord or a cross cable to connect the printer to the network.
See
Configuring the printer (Windows) or Configuring the printer (Mac OS) .
● Make sure the network cable is securely connected to the printer.
● Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
▲ Make sure the computer that you are using is connected to the network.
Check your Web browser
▲ Make sure the Web browser meets the minimum system requirements. See System requirements .
Check the printer IP address
● Print the configuration pages of the printer, and locate the printer's IP address on the second
page. See
Understanding the configuration page .
● Ping the printer using the IP address from an MS-DOS prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is
incorrect.
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