HP Scanjet Enterprise Flow 5000 s2 Sheet-feed Scanner - Manual (Page 55)

Scanner buttons are not working correctly
After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next
step.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the HP Scanner
Tools Utility to re-enable the buttons.
3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4. Restart your computer.
5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try the
following procedure:
a. Open Control Panel and locate the scanner.
● Vista, Windows 7, and Windows 8: Select Hardware and Sound, and then select Devices and
Printers.
● Windows XP: Select Hardware and Sound, and then select Scanners and Cameras.
b. Display the scanner properties:
● Windows 8: Click Start, point to Administrative Tools, and then click Scan Management. In
the left pane click Scan Management, right-click Managed Scanners, and then click
Properties.
● Windows 7: Right-click your scanner model, click Scan properties, and then click the Events
tab.
● Windows XP and Vista: Right-click your scanner model, click Properties, and then click the
Events tab.
c. Examine the buttons setting for your scanner, ensure that the Take no action option is not
selected, and then click OK.
6. If the problem still persists, there may be a problem with the front panel. Contact HP Support at
www.hp.com/support .
ENWW Scanner buttons are not working correctly 49