HP Color LaserJet Pro MFP M476 series User Manual
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Method one: Update the firmware using the control panel ............................................................. 84
Method two: Update the firmware using the Firmware Update Utility ............................................ 85
Control-panel help system .................................................................................................................................. 88
Restore the factory-set defaults ........................................................................................................................ 89
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 90
The product does not pick up paper ................................................................................................. 92
The product picks up multiple sheets of paper ................................................................................ 92
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 92
Clean the pickup rollers and separation pad in the document feeder ............................................. 93
Jam locations .................................................................................................................................... 95
Experiencing frequent or recurring paper jams? .............................................................................. 95
Clear jams in the document feeder ................................................................................................... 97
Clear jams in Tray 1 ........................................................................................................................... 98
Clear jams in Tray 2 ......................................................................................................................... 100
Clear jams in Tray 3 ......................................................................................................................... 101
Clear jams in the duplexer .............................................................................................................. 103
Clear jams in the output bin ............................................................................................................ 105
Check the paper type setting (Windows) ..................................................................... 106
Check the paper type setting (Mac OS X) ..................................................................... 107
Check toner-cartridge status .......................................................................................................... 107
Print and interpret the print quality page ...................................................................................... 108
Clean the product ............................................................................................................................ 108
Print a cleaning page .................................................................................................... 108
Check the scanner glass for dirt and smudges ............................................................ 109
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