HP Command View EVA Software - Manual (Page 68)

No security component could be found error
Problem
During periods of heavy use, the user session logs out. Attempts to reconnect to HP P6000 Command
View, SSSU or HP Performance Advisor result in the following error:
No Security Component could be found. Make sure a Security Component
is started and refresh the page.
Explanation / Resolution
Restarting the server resolves this problem.
Changing system time causes your session to end
Problem
Increasing ABM system time via system options
→set time options logs you out from the HP P6000
Command View GUI.
Explanation / Resolution
Login sessions expire after a period of time. Advancing the system clock forces the HP 6000
Command View session to expire and you must log back in.
Navigation pane lists duplicate storage systems
Problem
Arrays that were zoned out and then imported back appear twice in the HP P6000 Command
View navigation pane with Windows system based management.
Explanation / Resolution
Restarting the HP P6000 Command View instance that the arrays were zoned away from removes
the duplicate storage systems.
Failed communication path between management server and array
Problem
The array icon in the Navigation pane is gray with a yellow triangle, indicating there is no
communication between the management server and the array.
Explanation / Resolution
Ensure that:
•
The fabric switches are configured and zoned correctly. See the switch documentation for
more information.
•
The management server, through the host bus adapters (HBAs), can detect available storage
on the fabric. Use the Emulex configuration utility or the QLogic configuration utility (SANblade)
to perform this step.
•
The storage system is connected and powered up, and the array software is booted. The
management server might not discover a storage system that is in the process of booting.
•
The same properly formatted password has been entered in the OCP (or the HP P6000 Control
Panel on the HP EVA4400 or P6x00) of one controller and in the management server (if
password protection is applicable). The management server uses this password to communicate
with the storage system, and the storage system validates the management server with this
password. Password problems can resemble communication path problems. If in doubt, ensure
that the passwords match in the storage system and the management server.
If the storage system is not responding, the Storage System Not Responding page opens. Click
Path test to determine if the management server has a valid path to any of the storage system
controller's host ports. The output of Path test lists all controller host ports, identifying the master
68 Troubleshooting HP P6000 Command View