HP Linear Tape File System Software - Manual (Page 27)

5 Troubleshooting the TapeAssure LTFS
service
The TapeAssure service requires the following processes to be working:
• Ticket pulling via HP LTFS
• Sending tickets to Command View TL
• Receiving, accepting, and processing tickets into the Command View TL database
• Presenting the TapeAssure data via the Command View TL GUI
The following checks guide you through a full verification of these processes, enabling you to diagnose
issues. HP recommends that you follow them in the order listed.
Check compatibility
1. Verify that the installed version of HP LTFS is version 1.2 or higher.
2. Verify that the TapeAssure LTFS service is installed on the same server as HP LTFS.
3. Verify that the server (hardware and operating system) is supported by the TapeAssure LTFS
service.
4. Verify that Command View TL is version 2.6 or later, and is installed on a supported server
configuration.
5. Verify that the drives to be monitored are supported by HP LTFS.
NOTE:
There is no workaround for incompatible hardware.
Check that HP LTFS is installed and running
Use ltfs -V to check the status of HP LTFS.
Check that the TapeAssure LTFS service is running
Use the SA_TapeAssure utility script to verify that the TapeAssure service is running. Execute
Sa_TapeAssure -d
and verify that the status is Running.
HP StorageWorks TapeAssure LTFS Service Version 1.0 User Guide 27