HP Storage Essentials Enterprise Edition Software - Manual (Page 62)

Operational Details 50
• If the SAP ACC process does not perform the “sapacosprep storage Library function
AcDetachSr/AcAttachSr” operation, make sure that storage resource for this instance is
configured as type “SR” and that Partner ID field is set to HP.
• Ensure that the “sapacosprep -a diag” call does recognize the HP Library. For HP-UX, there are
two HP Libraries, libsapacosprep_hp.sl and libsapacosprep_hp.so. If the library is
not listed during the sapacosprep -a diag operation, the installation of this library
might be incorrect. Best action is to re-install the integration library using the Application
Integration Software for SAP ACC.
• If the HP integration library cannot communicate with HP Storage Essentials SRM SAP ACC
Integration core, ensure that the Integration Core service is running on the HP Storage Essentials
SRM server.
Another potential issue can be that the configuration file on the HP-UX Managed Node for the
integration library is incorrect. The best way to check this is to reinstall the integration library
using the Application Integration Software for SAP ACC.
• If the HP Storage Essentials SRM server IP address or listener port for the Application Integration
Software for SAP ACC changes, it is necessary to reinstall all host agents to update the
configuration file information.
Provisioning Errors
• The service processor (SVP) for the storage array is locked. This is the most common error. Ensure
that users are not using the service processor for array modifications. It is recommended that
they use HP Storage Essentials SRM for any changes. This will also ensure that HP Storage
Essentials SRM is always in sync with the array configuration. If the hardware maintenance is in
progress, it will not be possible to perform SAP ACC operations, due to exclusive access
requirements for hardware changes.
• The Web Console user has a Lock on the array. Use HP Storage Essentials SRM to perform any
necessary array configuration changes where possible, and limit the time required to exclusively
lock the array using the Web console. Any provisioning operations during this time will fail, due
to the exclusive lock.
An Eelement in HP Storage Essentials SRM is Reported as “(missing)”
On regular intervals, HP Storage Essentials SRM will check hardware accessibility of all discovered
elements. If a communication error exists on this Element, HP Storage Essentials SRM will mark the
element as “(missing)”. Any subsequent operations on this element will fail, until the issue is solved
and the element is rediscovered.
HP Storage Essentials SRM is Out of Sync with Managed Host or Storage
Array
Any manual operation on a Managed Node or a storage array, without a rediscovery from HP
Storage Essentials SRM, will result in an out-of-sync condition. Application Integration Software for
SAP ACC relies on HP Storage Essentials SRM to have up-to-date information on the Managed
Node and storage array, and if the information is out-of-sync, the Application Integration Software
for SAP ACC will report incorrect information. To avoid this situation perform Step 2 below. Step 1
is optional.