Hp instant support, How hp instant support works, Information you can get from hp instant support – HP LaserJet 4200 Printer series User Manual
Page 42: Order supplies
36 Using the Other Links as a resource
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hp instant support
Hewlett-Packard offers hp instant support, an internet-based support system that collects
diagnostic information from your product and matches it with HP’s information database. At hp
instant support, you can find intelligent solutions that help you resolve problems quickly and
easily.
How hp instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard when
you click hp instant support. The hp instant support website reads the product data to analyze
the product’s current status. The website creates a customized Web page that appears in the
browser window and contains easy-to-follow text and visual aids. The hp instant support website
also directs you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the
information (for example, serial number, error conditions, and product status) that will be
forwarded. Hewlett-Packard treats this information as confidential.
Information you can get from hp instant support
The hp instant support website provides these tools for troubleshooting and for maintenance:
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Firmware and software updates.
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Troubleshooting for recent events that are listed on the Event Log. For example, the product
might show a jam as the most recent event listed in the event Log. The hp instant support
website detects the event and provides troubleshooting information for the jam.
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Support packs.
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Product documentation, such as user guides and getting started guides.
Order Supplies
The Order Supplies link connects you to a Web page that facilitates your online ordering of
supplies from a reseller of your choice. The supplies that you need are preselected. You can
change quantities or select additional items. Your items are added to the shopping cart, ready for
checkout, ensuring that the correct supplies are ordered through your selected reseller.