HP Designjet T620 Printer series - Manual (Page 117)

front-panel display message Suggested action
Paper too small During the load process the printer detected that the paper is too narrow or too short
to be loaded in the printer. Press the
Cancel key to stop the load process. See
Functional specifications on page 158 .
Paper too big During the load process the printer has detected that the paper is either too wide or
too long (sheet only) to be loaded correctly. Press the
Cancel key to stop the load
process. See Functional specifications on page 158 .
Paper loose around core The end of the roll has become loose around the core. Tighten the paper to the core
or insert a new roll.
Lever lifted During the load process the blue lever was lifted. This prevents the printer from
loading the paper. Follow the instructions on the front-panel display.
The paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the profiles already in the driver,
however, you must identify whether your paper is transparent or translucent, glossy or matte.
NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not print
well on glossy paper.
Transparent or translucent paper
If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/
Clear film.
If your paper is a translucent paper (for example, technical paper), select paper type Technical
paper > Natural Tracing Paper, Vellum or Translucent bond.
Glossy paper
If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select
paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl or Luster finishes, select paper type Semi-
gloss/Satin Paper.
To increase gamut on photo paper, select paper type HP Universal High-Gloss Photo Paper or HP
Universal Semi-Gloss Photo Paper, depending on the finish.
Matte Paper
Your paper type selection for matte paper depends on the paper’s ink absorption capacity. To select a
paper category and type, first identify if your paper is general purpose or photographic. Then select the
recommended paper types.
General-purpose paper
● For thin papers (< 90 g/m 2 ) uncoated papers (for example plain paper or bright white paper) select
paper type Bond and Coated Paper > Plain Paper.
● For light coated papers (<110 g/m 2 ), select paper type Bond and Coated Paper > HP Coated
Paper.
● For heavyweight coated papers (<200 g/m 2 ), select paper type Bond and Coated Paper >
Heavyweight Coated Paper.
● For cockle-free very thick coated papers (> 200 g/m 2 ), select paper type Bond and Coated
Paper > Super Heavyweight Coated Paper.
114 Chapter 12 Troubleshooting paper issues ENWW
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