Repository problems, Software inventory problems, Repository problems software inventory problems – HP Integrity rx4640 Server User Manual
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Repository problems
The job of the Software Version Status Polling tasks in HP SIM is to retrieve a list of installed
software and firmware from systems and obtain the software status from the
(VCA) on those systems. Why do I need to specify a repository when setting
up this task? Does it matter which repository I choose?
Solution: HP SIM sends the selected VCRM a list of all the software versions in sorted order. This
is necessary so that HP SIM can properly handle searches that include software version
comparisons. The VCRM can return a sorted list of versions for a
even if that component
does not exist in the repository. However, it is generally a good idea to choose a repository with
the most complete set of software.
I cannot seem to configure the VCA settings to access the VCRM using the administrator
credentials. Why is this happening?
Solution: When SMH is installed, the VCA cannot be configured to access a VCRM 2.1 or later
using the administrator login credentials. A feature in the VCA prevents you from using the
administrator
credentials to ensure that the administrator OS Account for the VCRM is not
locked out when the VCA retries the login to the VCRM several times.
HP recommends that you create an account with administrator privileges to be used specifically
by the VCA, for example, vcadmin.
Software inventory problems
Why do some of the components display in the inventory for hardware that is not physically
located on my server?
Solution: This issue is caused by a conflict between SmartStart and the VCA and might display
with Yellow status icons in the
and Support Pack columns.
SmartStart installs all components, specifically storage components, for hardware, regardless of
the physical location of hardware on the server, for example:
•
32-Bit SCSI Controller Driver for Windows NT 4.0
•
Drive Array Driver for Windows NT 4.0
•
Smart Array-2 Controllers Driver for Windows NT 4.0
•
64-Bit/66Mhz Dual Channel Wide Ultra3 SCSI Controller Driver for Windows NT 4.0
•
Smart Array 5x Controller Driver for Windows NT.40
The inventory for these components might display with Yellow status icons, stating an upgrade
is needed and available, which occurs when the VCRM configured on the VCA is cataloged with
newer versions of these components.
For example, if your server is configured with components from HP SmartStart CD 5.2 and the
Catalog
of your VCRM contains new HP SmartStart CD 5.3 components, the inventory of the
VCA displays the previously mentioned items with Yellow status icons. You cannot upgrade
these components because the physical hardware does not exist on the system or allow the status
icons to display with a Green icon reporting the components are current. The Overall Status
also continues to display with a Yellow icon because the VCA is reporting components that need
updating.
You can create a
excluding these components and configure your VCA
to use it as its
. This option enables the
column to
exclude these components during its version comparison, which allows your Overall Status to
display with a Green icon stating the inventory is current. However, the Latest Version column
will continue to display with Yellow icons for these components.
This solution should only be applied to those systems without the storage hardware physically
installed.
This problem will be corrected in future releases of the VCA.
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Troubleshooting