HP Integrity rx4640 Server - Manual (Page 26)

You will now be able to install and upgrade the VCRM using the VCA.
Log problems
Why do I see a reboot required, Status 2 in the VCA Log but not in the Install Log?
Solution: The VCA Log page contains information logged by the VCA during its operation. The
VCA Log
is often informational when you are trying to troubleshoot a problem, such as why a
specific task failed. In this specific case, the component setup program detected that the installation
succeeded, but will not be complete until the system is rebooted. The VCA does not reboot the
system after each component install, but at the end of all installations, to avoid unnecessary
restarts. If the installation task was started without the reboot automatically option selected,
you must restart the server manually to ensure proper installation of all software.
The Log page contains information logged by the component setup program.
Why do some of my components not install and report in the log as failed, although the
hardware exists on my server and requires the update?
Solution: Some HP components are not written to support silent installation, such as HP NIC
drivers for Windows NT, which is an installation that requires user intervention. The VCA can
only install components that are written for silent installation. The following components currently
do not support silent installation:
• NetFlex/Netelligent Adapter Driver for Windows NT 4.0
• Ethernet/Fast Ethernet or Gigabit NIC Driver for Windows NT 4.0
• Array Redundancy Software for Windows 2000
In the event silent installation is not supported, HP recommends the following procedure
1. View the VCA log and determine which component failed.
2. Access the failed system, and browse to the VCRM repository from that system.
3. Browse to the Catalog and identify the component.
4. Click the component. The Component Details page appears.
5. Click the link associated with the component at the top of the Component Details page to
download the failed component.
6. Save the component to the system.
7. Install the component manually.
In the event components fail because they are not signed by Authenticode technology or have
not cleared the Microsoft Windows logo testing, check the target system for messages.
If these components do not or will not install without user intervention or silently, why does
the VCA report Failed to Install?
Solution: At the current time, the VCA does not differentiate between silent and non-silent
components.
I am unable to save the log entries in a file and following Microsoft Internet Explorer message
appears, "Internet Explorer cannot download clrlogwiz&logsave=true from the local
host". What is happening?
Solution: A browser setting is preventing you from writing to the log file.
HP recommends the following actions:
1. From Microsoft Windows Explorer, click Tools
→Internet Options→Advanced.
2. Under the Security section, deselect Do not save encrypted pages to disk.
3. Click OK. The settings are saved.
After installing the SMH from the installation icon in the VCA, the VCA log disappeared and
indicated that the page cannot be displayed. What happened to the log?
Solution: The SMH is restarted during the installation which disrupts the connection between
the client browser application and the system. To resolve this issue, HP recommends that you
26 Troubleshooting