Problems with cartridges, The cartridge is jammed – HP StoreEver Ultrium Tape Drives User Manual
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NOTE:
The Encryption LED only functions if you are using backup software that supports hardware encryption
and this feature is enabled in the backup application
or backup
application compatibility.
Problems with cartridges
If you experience any problems using HP branded cartridges, check:
•
The cartridge case is intact and that it contains no splits, cracks or damage.
•
The cartridge has been stored at the correct temperature and humidity. This prevents condensation.
See the insert included with the tape cartridge for storage conditions.
•
The write-protect switch is fully operational. It should move from side to side with a positive click.
•
The World Wide Web site for more detailed troubleshooting information:
The cartridge is jammed
If the cartridge is jammed or the backup application is unable to eject it, you can force eject the
cartridge. Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools
to diagnose the problem and to upgrade the firmware. If the failure occurs regularly, contact customer
service at
.
1.
Attempt a drive unload/eject operation from the backup software.
Many backup applications will issue a Prevent Media Removal (PMR) command to the drive robot
in an attempt to prevent human interference during a backup job. If this occurs, the software that
issued the PMR must be used to load and unload tapes.
2.
Shut down backup software and, if in a Windows environment, stop removable storage services.
3.
Press the Eject button on the front of the tape drive.
Sometimes it is necessary to use the Eject button instead of software to unload a tape because
software can lose communication with the product or a rogue application can prevent the software
from unloading the tape.
IMPORTANT:
This can take several minutes in many cases. Ensure that drive activity has stopped before
continuing on (waiting 10 minutes is a good rule of thumb). It is important that you allow
sufficient time for the drive to complete rewinding the cartridge. If you interrupt it, you may
damage the media or the tape drive.
Troubleshooting
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