Canon VIXIA HF R42 - Manual (Page 172)

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Additional Information
List of Messages for Web Services
Wi-Fi authentication unsuccessful
- Make sure the camcorder and access point are using the same authentication/encryption
method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wi-Fi cannot be used while the wireless microphone is attached
- The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is
connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off.
Wi-Fi connection terminated
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are
accessing it. After a short while, establish the connection again.
Wi-Fi error Incorrect authentication method
- Make sure the camcorder and access point are correctly configured.
- Make sure the camcorder and access point are using the same authentication/encryption
method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wi-Fi error Incorrect encryption key
- The encryption key (password) is case sensitive so make sure to enter it correctly.
Wi-Fi error Incorrect encryption method
- Make sure the camcorder and access point are using the same authentication/encryption
method.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wireless communication is not working correctly
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and wireless router. After a short while, turn them on again and per-
form the Wi-Fi network setup again. If the problem persists contact a Canon Service Center.
Check network settings
- The network settings in the camcorder are not correctly configured. Check the connection
point, SSID and other network settings.
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