Brother DCP-J152W User Manual

Page 53

Troubleshooting

Cannot Detect

You installed a new ink cartridge too
quickly and the machine did not
detect it.

Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 32.)

An ink cartridge is not installed
correctly.

If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.

Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.

The ink cartridge must be replaced.

Replace the ink cartridge with a new,
genuine Brother ink cartridge.

A used ink cartridge was reinstalled.

Remove the used ink cartridge and
install a new one.

The new ink cartridge has an air
bubble.

Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.

Cannot Detect Ink

If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink volume.

Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.

Cannot Print

Replace Ink

One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.

Cover is Open

The scanner cover is not locked in the
closed position.

Lift the scanner cover, and then close
it again.

Make sure the USB cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.

The ink cartridge cover is not locked
in the closed position.

Firmly close the ink cartridge cover
until it locks into place.

Data Remaining

Print data is left in the machine's
memory.

Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.

High Temperature

The room temperature is too high.

After cooling the room, allow the
machine to cool down to room
temperature. Try again when the
machine has cooled down.

Error Message

Cause

Action