Thermo Fisher Scientific Alpha DO 1000 - Manual (Page 42)

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11 GENERAL INFORMATION
11.1 Warranty
Thermo Scientific Instruments warrants this product to be free from significant
deviations in material and workmanship for a period of one year from the date of
purchase. If repair is necessary and has not been the result of abuse or misuse
within the warranty period, please return by freight pre-paid and amendment will be
made without any charge. Thermo Scientific Instruments’ Customer Service Dept.
will determine if product problem is due to deviations or customer abuse. Out of
warranty products will be repaired on a charge basis.
11.2 Packaging
The instrument is packaged in a corrugated box with a warranty card, instruction
manual and the following accessories:
ƒ 17-way and 5-way (right-angled) terminal block [1 unit each]
ƒ side threaded rod with catch [2 units]
ƒ receptacle cable lug [1 unit]
ƒ rubber gasket [1 unit]
11.3 Return of Goods
Authorisation must be obtained from Thermo Scientific Instruments’ Customer
Service Dept. to issue a RGA (Return of Goods Authorisation) number before
returning items for any reason. When applying for authorisation, please include data
requiring the reason of return. Items must be carefully packed to prevent damage in
shipment and insured against possible damage or loss. Thermo Scientific
Instruments will not be responsible for any damage resulting from careless or
insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is
the user/distributor’s responsibility, whoever applicable. Please
follow the guidelines below before shipment.
11.4 Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the unit for repair.
Otherwise wrap it with bubble pack and use a corrugated box for better protection.
Include a brief description of any faults suspected for the convenience of Customer
Service Dept., if possible.