Customer support and service policy – Detcon IR-700 User Manual
Page 38
Model IR-700
IR-700 Instruction Manual
Rev. 3.1
Page 34 of 40
7. Customer Support and Service Policy
Detcon Headquarters
Shipping Address: 4055 Technology Forest Blvd., The Woodlands Texas 77381
Mailing Address: P.O. Box 8067, The Woodlands Texas 77387-8067
Phone: 888.367.4286, or 281.367.4100
Fax: 281.292.2860
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All Technical Service and Repair activities should be handled by the Detcon Service Department via phone,
fax, or email at contact information given above. RMA numbers should be obtained from the Detcon Service
Department prior to equipment being returned. For on-line technical service help, customers should have the
model number/ part number, and serial number of product type in question.
All Sales activities (including spare parts purchase) should be handled by the Detcon Sales Department via
phone, fax, or email at contact information given above.
Warranty Notice
Detcon Inc. warrants the Model IR-700 gas sensor to be free from defects in workmanship of material under
normal use and service for two years from the date of shipment on the ITM electronics and for a 5-year period
on the plug-in IR combustible gas sensor and the IR CO
2
gas sensor. See Warranty details below.
Detcon Inc. will repair or replace without charge any such equipment found to be defective during the
warranty period. Full determination of the nature of, and responsibility for, defective or damaged equipment
will be made by Detcon Inc. personnel.
Defective or damaged equipment must be shipped to the Detcon Inc. factory or representative from which the
original shipment was made. In all cases, this warranty is limited to the cost of the equipment supplied by
Detcon Inc. The customer will assume all liability for the misuse of this equipment by its employees or other
contracted personnel.
All warranties are contingent upon the proper use in the application for which the product was intended and
does not cover products which have been modified or repaired without Detcon Inc. approval, or which have
been subjected to neglect, accident, improper installation or application, or on which the original identification
marks have been removed or altered.
Except for the express warranty stated above, Detcon Inc. disclaims all warranties with regard to the products
sold. Including all implied warranties of merchantability and fitness and the express warranties stated herein
are in lieu of all obligations or liabilities on the part of Detcon Inc. for damages including, but not limited to,
consequential damages arising out of, or in connection with, the performance of the product.