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Avigilon Software House CCURE 9000 Integration User Manual

Page 16

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Avigilon Control Center 5 System Integration with Software House C•Cure 9000

13

Video Is Displayed But Video Alarms Are Not Occurring

While you monitor video, you observe a motion event but the related alarm does not
activate.

The integration service may not have started correctly. Reboot the service:

1.

Open the C•Cure Server Configuration Application.

2.

Select the Services tab.

3.

If the CrossFire Service and Server Component Framework are not running,
click Start Service.

4.

In the Extension Services list, find the Avigilon Video Driver Service then select
the Enabled check box and click Start Service.

The service status should change to Running.