LumaSense Technologies IS 310 - Manual (Page 7)

IS 310 / IGA 310 Manual General Information 7
1.6 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly
indicate the assigned RMA number on the shipping package exterior. Refer to Section 1.7,
Shipments to LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Telephone: +1 408 727 1600 or +1 800 631 0176
Email: [email protected]
Frankfurt, Germany
Telephone: +49 (0) 69 97373 0
Email: [email protected]
Erstein, France
Telephone +33 (0)3 88 98 98 01
Email [email protected]
1.7 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
way of United Parcel Service (UPS) or preferred choice. For overseas customers, ship units air-
freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Contact us to obtain an RMA number (if one has not already been assigned by Technical
Support). Clearly indicate the assigned RMA number on the shipping package exterior.
Send RMA Shipments to your nearest technical service center:
Santa Clara, California Frankfurt, Germany
LumaSense Technologies, Inc.
3301 Leonard Court
Santa Clara, CA 95054 USA
Telephone: +1 408 727 1600
+1 800 631 0176
Email: [email protected]
LumaSense Technologies GmbH
Kleyerstr. 90
60326 Frankfurt
Germany
Telephone: +49 (0)69-97373 0
Email: [email protected]