ODL ON HAND In-Door Storage and Communication System - Manual (Page 20)

20
Limited Product Warranty for ON HAND ™ Door Component
WARRANTY COVERAGE
Subject to the conditions, exclusions and limitations herein,
ODL Incorporated (“ODL”) warrants that its ON HAND ™ System
and Accessories (“Product”) for interior doors is free from
defects in material and workmanship that would render the
Product unfit for its normal and recommended use.
This warranty applies only to the first purchaser (Customer) of
the Product from ODL. This warranty is not transferable.
THE DURATION OF THIS WARRANTY BEGINS ON THE DATE OF
PURCHASE BY THE CUSTOMER AND EXTENDS FOR A PERIOD
OF FIVE YEARS.
THE DURATION OF THIS WARRANTY FOR THE PRE-HUNG DOOR
UNIT BEGINS ON THE DATE OF PURCHASE BY THE CUSTOMER
AND EXTENDS FOR A PERIOD OF ONE YEAR.
EXCLUSIONS FROM COVERAGE
This warranty does not cover:
• Defects or damages resulting from use of the Product for
purposes other than those for which it was designed.
• Defects or damages resulting from modifications or
attachments to the Product not designated by ODL.
• Defects or damages arising out of improper handling,
cleaning, maintenance, operation, defective or improper
installation, or finishing (including installation not in
accordance with ODL's installation instructions), improper
storage, normal wear and tear, accident, act of God,
intentional human acts, misuse, abuse, or any other
circumstances beyond the control of ODL.
• Defects or damages resulting from shipment by common
carriers, private transportation or other means of
transportation.
• Labor, shipping, or other charges incurred or claimed by the
Customer.
• Accessories manufactured by persons other than ODL.
• Replacement products beyond the balance of the remaining
warranty period applicable to the original Product or accessory
which is replaced.
• Glass Marker Board Activity Panels with backer installed in or
submitted to high moisture and humidity.
• Door handles or installation of the interior door and pre-hung
door unit.
INSPECTION AND DISCOVERY OF DEFECT
It is the Customer's responsibility to inspect the Product
immediately upon receipt of the Product. If a defect covered
under this warranty is discovered upon inspection, the
Customer must follow the Warranty Claim Procedure set forth
below.
ODL shall have no obligation under this warranty with respect
to any defect reasonably discoverable upon immediate
inspection once the product has been installed (or otherwise
used). If a defect occurs after receipt of shipment within the
warranty period, then the Customer must also follow the
Warranty Claim Procedure set forth as follows.
WARRANTY CLAIM PROCEDURE
The Customer must adhere to the following procedure in order
to make a claim under this warranty:
1. The Customer must submit a written claim to ODL
Incorporated, Customer Service, 215 East Roosevelt Avenue,
Zeeland, Michigan 49464. ODL must receive the written claim
within the warranty period.
2. The Customer must use reasonable diligence to include
all of the following in the written claim:
a. An adequate description of the claimed defect(s);
b. The type and style of Product;
c. Date Product was manufactured (this date is permanently
stamped inside the Cabinet frame).
d. Date of the Customer's purchase, the place of purchase,
and the purchase price, and the date of delivery to the
Customer.
3. The Consumer must, if requested by ODL, permit ODL or its
representative to inspect the product.
REMEDIES
After receiving a valid claim, ODL will, at its option either (a)
repair the Product or (b) provide a replacement Product (or part,
as appropriate) of like kind and design.
If ODL elects to provide a replacement Product, the limited
warranty for the replacement Product will last for the balance
of the warranty of the original Product. If the Customer fails to
provide satisfactory proof of the date of purchase, the date of
manufacture shall be used instead.
ODL’S LIABILITY UNDER THIS WARRANTY IS LIMITED TO EITHER
(A) OR (B) ABOVE, AND ODL WILL IN NO EVENT BE RESPONSIBLE
FOR SHIPPING, LABOR, REMOVAL OF ORIGINAL PRODUCT,
INSTALLATION OF REPLACEMENT PRODUCT, FINISHING
EXPENSES, OR OTHER CHARGES, COSTS OR CLAIMS
INCURRED BY THE CONSUMER.
DISCLAIMER OF WARRANTY
ODL MAKES NO IMPLIED WARRANTY, INCLUDING A WARRANTY
OF MERCHANTIBILITY OR OF FITNESS FOR A PARTICULAR,
WITH RESPECT TO THE PRODUCT OR ANY REPLACEMENT, AND
ODL MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIES,
STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCT
(OR ANY REPLACEMENT). EXCEPT TO THE EXTENT PROVIDED
HEREIN.
LIMITATION OF REMEDIES
THE REMEDIES SET FORTH ABOVE ARE THE CUSTOMER'S
EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR
NEGLIGENCE. IN NO CASE SHALL ODL BE LIABLE TO THE
CUSTOMER OR ANY OTHER PERSON FOR GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Unless modified in a later writing signed by both ODL and
Customer, this warranty is the complete and exclusive warranty
related to the Product, and it supersedes all earlier agreements
and other communications relating to the Product. No employee
of ODL or any other party is authorized to make any warranty
in addition to this warranty. Invalidation of any one or more
provisions of this warranty shall not invalidate or affect one of
the other provisions. This warranty is not transferable.
This warranty gives the Customer specific legal rights, and the
Customer may also have other legal rights which may vary from
state to state.
Visit odl.com/warranty_ONHAND.htm,
for warranty registration.
To validate your warranty,
please register online within 30 days.