ZOLL AED Plus Rev V - Manual (Page 35)

ZOLL AED PLUS Administrator’s Guide 25
Contacting Technical Service
If a ZOLL product requires service, contact the ZOLL Technical Service Department:
Telephone: 1-978-421-9655
Toll free: 1-800-348-9011
Fax: 1-978-421-0010
Have the following information available for the Technical Service representative:
• Unit serial number.
• Description of the problem.
• Purchase Order or credit card number to allow tracking of loan equipment.
• Purchase Order or credit card number for a unit with an expired warranty.
If you need to send the AED Plus to ZOLL Medical Corporation, obtain a service order request
number from the Technical Service representative. AED Plus units are available on loan at an
additional cost while your AED Plus is being repaired.
Remove all batteries from the AED Plus and return the unit and batteries in its original container (or
equivalent packaging) with the service order request number on it to the following address:
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attn: Technical Service Department
International Customers
Customers outside of the United States should remove all batteries from the unit and return the unit
and batteries in its original container (or equivalent packaging) to the nearest authorized ZOLL
Medical Corporation Service Center. To locate an authorized service center, contact the nearest ZOLL
Sales office or authorized distributor.