Teledyne LeCroy ZD1500 - Manual (Page 16)

ZD500, ZD1000, ZD1500
10 921921-00 Rev A
Returning a Probe for Calibration or Service
Return a probe for calibration or service by contacting your local Teledyne
LeCroy sales representative. They tell you where to return the product. All
returned products should be identified by both model and serial number.
Provide your name and contact number, and a description of the defect or
failure (if possible).
Products returned to the factory require a Return Material Authorization (RMA)
acquired by contacting your nearest Teledyne LeCroy sales office, representative
or the North America Customer Care Center.

Return shipment should be prepaid.

Teledyne LeCroy cannot accept COD or Collect Return shipments.

We recommend air-freighting.
NOTE: It is important that the RMA be clearly shown on the outside of
the shipping package for prompt redirection to the appropriate
department.
Follow these steps for a smooth product return.
1. Contact your local Teledyne LeCroy sales or service representative to
obtain a Return Material Authorization.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material
(or equivalent) and box.
4. Label the case with a tag containing

The RMA

Name and address of the owner

Probe model and serial number

Description of failure
5. Package the probe case in a cardboard shipping box with adequate
padding to avoid damage in transit.