Kasco Marine VFX Series User Manual
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zation Number and/or Repair Form so we know the
repair is coming.
Kasco Marine does estimates on repairs at the request
of the customer. The request for estimate should be
included in the letter that accompanies the returned
unit and must include a daytime phone number and/or
e-mail address. Estimate options are as follows:
We will contact the customer with a total after the unit
has been evaluated, but before the work is performed.
We will repair the unit only if repair costs are under a
stated dollar amount. Example: “Please repair if total
is under $150.00 before shipping charges.”
All estimates that are rejected for repair will be de-
stroyed unless otherwise directed by the customer. If
the customer would like the unit returned, the unit will
be restored as closely as possible to the condition in
which it was received and shipped at the customer’s
expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the cus-
tomer prepaid with Visa or Mastercard or shipped
C.O.D. with C.O.D. charges unless otherwise directed.
Kasco Marine will contact for credit card informa-
tion upon completion of the estimate at the customer’s
request.
All other warranty and repair inquiries should be di-
rected to Kasco Marine, Inc. at 715-262-4488 or
Troubleshooting Tips
Below are some helpful troubleshooting tips. If a
problem occurs, please double check the assembly and
installation instructions as well as the instructions for
the proper control panel. More troubleshooting tips
can be found at www.kascomarine.com (under the
technical tab)
“My Aerator trips the ground fault interrupter in the
C-25, C-85, or C-95.”
This is the most common symptom of several
possible problems. To correctly diagnose the problem,
you will need to collect more information. A Ground
Fault Interrupter (GFI) breaker that trips can in-
dicate an electrical service problem, water contamina-
tion in the unit and/or cord, bad breaker, control
box problems, motor problems, etc. Try to find out the
answers to these questions before you contact
Kasco to narrow down the problem.
• How long does it take to trip the breaker?
• Does it always take the same amount of time to
trip?
• How many times has it tripped?
• Has there been any electrical problems in the area
recently?
“My Aerator seems to run slowly.”
This can also be a symptom of several possible
problems. There could be an electrical problem where
the unit is not getting the proper voltage. This could
also indicate a problem with the motor of the unit,
which needs to be looked at by an Authorized Repair
Center. Check that the unit is receiving the proper
voltage, and, if so, contact Kasco for further steps.
“My Aerator hums, but will not start. When I spin
the prop with a stick, it starts up.” (single phase units
only)
This indicated a problem with the Starting
Capacitor. Each Kasco aerator is equipped with a
Starting Capacitor to get the unit going when it is first
plugged in. If it is operating, but not spinning and can
be started by spinning the prop with a stick, the Start-
ing capacitor needs to be replaced by an Authorized
Repair Center.
“My Aerator turns itself off and back on without the
timer and without tripping the GFI breaker.” (single
phase units only)
Each Kasco aerator has a Thermal Overload
built in that will turn the unit off when it overheats.
Once the unit has cooled down, it will start back up. If
you are noticing these symptoms, the unit should be
unplugged immediately because the Thermal Overload
will continue to turn on and off until it burns out and
damages the motor. The unit should be unplugged and
taken out of the water to find the cause of the problem.
The problem could be one of many, such as, low water
levels, build-up on the unit to prevent heat dissipation,
something inhibiting the free rotation of the shaft, etc.
If something is caught in the unit or there is a build-up
of algae, calcium or organic matter on the unit, remove
the debris and, if caught early enough, the unit should