Specifications troubleshooting technical support – PASCO PS-2010 AirLink2 User Manual
Page 11
®
M o d e l N o . P S - 2 0 1 0
S p e c i f ic a t io n s
11
Specifications
Troubleshooting
Technical Support
Before you call PASCO technical support, have the apparatus and this user's guide available. Please note the following:
•
DataStudio version;
•
Product name and model number;
•
Approximate age of the product;
•
Detailed description of the problem/sequence of events required to duplicate the problem.
For assistance with any PASCO product, contact PASCO at:
Compatibility
iPad, iPhone 3G and iPod touch (2nd or 3rd generation) devices and Windows and Macintosh computers with Bluetooth support
Wireless Range
10 meters
Sampling Rate
Up to 1,000 hertz (1 kHz) (varies by software application and sensor)
Battery
4 hours to fully charge; 4 to 6 hours continuous collection per charge
Problem
Solution
AirLink
2
drops connection
1. You may be out of range. Move the device closer to the AirLink
2
and try to reconnect.
2. Battery may be low. Recharge.
Software does not see AirLink
2
1. Check AirLink
2
is powered on;
2. Confirm AirLink
2
is within range;
3. Make sure AirLink
2
isn't already connected to another device (see Status LEDs table).
4. (Windows) Ensure the COM port in the DataStudio Setup window matches the COM port your
computer designated for the AirLink
2
.
Software does not see sensor
attached to AirLink
2
1. Confirm you are connected to AirLink
2
;
2. Make sure sensor is firmly connected to AirLink
2
;
3. Turn interface off and back on. (You will need to reconnect).
Address: PASCO scientific
10101 Foothills Blvd.
Roseville, CA 95747-7100
Phone:
916-786-3800 (worldwide)
800-772-8700 (U.S)
Fax:
(916) 786-7565
Web:
www.pasco.com
Email: