CognitiveTPG A760 - Manual (Page 47)

Chapter 4: Using the Printer 47
A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide
Receipt
cover
Receipt
paper
Returning a printer
Follow these instructions if you need to return a printer for servicing.
1 If you are sending the printer to TPG, Inc. for repair,
call TPG, Inc. for a Return Material Authorization
number (RMA#) at 1(877) 209-0156 in USA or email:
[email protected], or go to the TPG, Inc.
Web site at http://www.TPGprinters.com. Be prepared
to answer questions concerning shipping and billing.
Request an RMA process be sent to you, if required.
2 Pack the printer as follows:
Front
cover
Cardboard
support
Remove ribbon cassette,
move carriage to the right
Foam
restraint
a Place receipt paper between the receipt cover and
the printhead for protection (1).
b Remove the ribbon cassette, move the carriage to
the right (2), and place the foam restraint between
the left side of the printer and the carriage to protect
the carriage (3).
c Place the cardboard support on the slip table (4).
d Place the printer in the plastic bag and foam pack,
place the packed printer in the box and secure the
box with packing tape.
3 Write the RMA# on the outside of the box and send the
printer to the following address, according to the RMA
process:
TPG, Inc.
950 Danby Road
Ithaca, NY 14850
U.S.A.
RMA # 907456 (sample number for example only)