CognitiveTPG A760 - Manual (Page 45)

Chapter 4: Using the Printer 45
A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide
Poor receipt print quality
Condition Possible causes What to do
Color print is light. Variations in paper. Increase energy level of printhead in
“Color Density Adj” of the printer
configuration menu
(see “Configuring the printer” page 32
and the Programming Supplement).
Inconsistant printing, Paper type used and Print diagnostic form and verify
no two-color print. paper type setting do paper type setting to type 0, 1, 4, or 5
not match (see “Configuring the printer” page 32,
paper type on page 48, and the
Programming Supplement).
Vertical column of print is missing, Printhead is defective. Contact a service representative.
one side of receipt is missing, or
top or bottom half of characters
are missing.
Print cassette ribbon jams when Improper ribbon cassette. An Replace cassette with a cassette approved
check flip option is used. approved TPG, Inc. cassette must for the check flip option.
be used with the check flip option.
Slip station, MICR and flip problems
Condition Possible causes What to do
Slip table LED does not come on. Form or check not inserted properly. Line up the form or check against the
check guide (wall) and slide it toward the
back of the printer until it contacts the
form stop and can’t go any further. Extra
long forms may need to be inserted from
the side to disengage the Form Stop.
See “Printing on forms or checks” page 27
or “Verifying and validating checks”
page 28.
Forms or checks skew or There is an obstruction or paper jam Open the front cover and check for any
catch in the slip station. in the slip station. paper jams or obvious obstruction in the
slip station. Clear the obstruction or
jammed paper.
The optional check flip There is an obstruction or paper jam See “Clearing check flip paper jams”
mechanism doesn’t work. in the check flip mechanism. page 29.
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