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Other conditions, Contacting a service representative, Knife does not operate – CognitiveTPG A760 User Manual

Page 46

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Chapter 4: Using the Printer

46

A760 Two-Color Thermal/Impact Hybrid Printer: User Guide

189-9200303 Rev. D

A760-D100 10/04

Slip station, MICR and check flip problems

Condition

Possible causes

What to do

The optional MICR (Magnetic Ink

The check is inserted improperly.

Make sure the check is inserted properly

Character Recognition) check reader

with the MICR characters down. See

does not read or misreads checks.

“Verifying and validating checks” page 28.

The check is fraudulent.

Make sure that the check is not

fraudulent.

On fraudulent checks, the characters the
printer reads may be different from those
that are visible on the check face.

A nearby magnetic source is

Devices, such as CRT monitors, security

interfering with the check reader.

devices or large metal surfaces that are
near the printer can affect the printer’s
magnetic field, causing intermittent
reading errors when the MICR check
reader is in operation. Move the printer
away from such items or areas.

Print cassette ribbon jams when

Improper ribbon cassette. Approved

Replace ribbon cassette with a cassette

check flip options is used.

TPG, Inc. cassette must be used with

approved for the check flip option.

the check flip option.

Knife does not operate

Condition

Possible causes

What to do

Receipt is not cut.

Paper is jammed.

Open the receipt cover, inspect the knife,
and clear any jammed paper.

The printer has a knife but the

Enable the knife option by reconfiguring

firmware is not configured for a knife. the printer. See “Configuring the printer”

page 32.

All other problems.

Contact a service representative.

Other conditions

The following problems all need to be corrected by a qualified service representative.
See the next section, “Contacting a service representative.”

• MICR check reader not operating properly

• Forms not feeding into the slip/forms area properly

• Missing dots in slip or forms printing

• Printer will not cycle or stop when required

• Illegible characters

• Paper will not feed

• Knife will not cycle or cut

• Platen will not open or close

• Printer will not communicate with the host computer

Contacting a service representative

For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact TPG, Inc. technical support at 1(877) 209-0156.

For self-maintenance organizations, a service guide, service video (when available), and other
service documents, can be obtained from TPG, Inc.