CognitiveTPG A760 - Manual (Page 46)

Chapter 4: Using the Printer 46
A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04
Slip station, MICR and check flip problems
Condition Possible causes What to do
The optional MICR (Magnetic Ink The check is inserted improperly. Make sure the check is inserted properly
Character Recognition) check reader with the MICR characters down. See
does not read or misreads checks. “Verifying and validating checks” page 28.
The check is fraudulent. Make sure that the check is not
fraudulent.
On fraudulent checks, the characters the
printer reads may be different from those
that are visible on the check face.
A nearby magnetic source is Devices, such as CRT monitors, security
interfering with the check reader. devices or large metal surfaces that are
near the printer can affect the printer’s
magnetic field, causing intermittent
reading errors when the MICR check
reader is in operation. Move the printer
away from such items or areas.
Print cassette ribbon jams when Improper ribbon cassette. Approved Replace ribbon cassette with a cassette
check flip options is used. TPG, Inc. cassette must be used with approved for the check flip option.
the check flip option.
Knife does not operate
Condition Possible causes What to do
Receipt is not cut. Paper is jammed. Open the receipt cover, inspect the knife,
and clear any jammed paper.
The printer has a knife but the Enable the knife option by reconfiguring
firmware is not configured for a knife. the printer. See “Configuring the printer”
page 32.
All other problems. Contact a service representative.
Other conditions
The following problems all need to be corrected by a qualified service representative.
See the next section, “Contacting a service representative.”
• MICR check reader not operating properly
• Forms not feeding into the slip/forms area properly
• Missing dots in slip or forms printing
• Printer will not cycle or stop when required
• Illegible characters
• Paper will not feed
• Knife will not cycle or cut
• Platen will not open or close
• Printer will not communicate with the host computer
Contacting a service representative
For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact TPG, Inc. technical support at 1(877) 209-0156.
For self-maintenance organizations, a service guide, service video (when available), and other
service documents, can be obtained from TPG, Inc.