INSTEON Load Controller 220V / 240V 30 Amp, N/O and N/C (2477SA1, 2477SA2) Manual - Manual (Page 12)

240V Load Controller Owner’s Manual
Page 12 of 14
Problem Possible Cause Solution
The Status LED on
240V Load Controller is
not turning on and
won’t control the load.
240V Load Controller may
not be getting power.
Make sure the circuit breaker is turned on.
Check the junction box wires to ensure all
connections are tight and no bare wires are exposed.
Check the attached load to ensure all connections
are tight and no bare wires are exposed.
The load is not being
controlled after I’ve
linked 240V Load
Controller to a
controller.
The load is not getting
power. Make sure the load’s built-in switch is in the on
position.
The controller may have
been reset without first
unlinking 240V Load
Controller from it.
Relink 240V Load Controller to the controller. See
Linking an INSTEON Controller to 240V Load
Controller.
240V Load Controller is
taking a long time to
respond to a controller.
The controller may be
sending commands to a
responder that is no longer
in use. Commands for the
unused responder are
being resent and loading
down the signal.
Unlink any unused responders from the controller.
HINT: If you are using home automation software,
you can easily check scene membership and
eliminate unnecessary links.
If the above doesn’t work, perform a factory reset on
the controller.
The INSTEON signal may
be too weak.
Add additional INSTEON devices or move around
existing INSTEON devices. All INSTEON devices act
as INSTEON network repeaters.
The load turned on by
itself.
Another controller, a timer,
or stray X10 signals
triggered 240V Load
Controller.
Perform a factory reset. See Resetting 240V Load
Controller to its Factory Default Settings.
240V Load Controller
doesn’t respond to X10
address A1 after I
installed it.
240V Load Controller does
not have an X10 address
set up at the factory.
Set up an X10 address. See Setting the X10
Address.
The controller can turn
off 240V Load
Controller, but it does
not turn on when I send
an ON command from
the controller.
240V Load Controller may
be linked at its off state.
Relink 240V Load Controller to your controller, while
the load is on. See Linking an INSTEON Controller to
240V Load Controller.
240V Load Controller is
locked up.
A surge or excessive noise
on the power line may have
glitched it.
Disable power at the circuit breaker for 10 seconds
and then restore power.
If the above doesn’t work, perform a factory reset.
See Resetting 240V Load Controller to its Factory
Default Settings.
If you have tried these solutions, reviewed this Owner’s Manual, and still cannot resolve an issue you are
having with 240V Load Controller, please call:
INSTEON Support Line
800-762-7845