INSTEON Dimmer Module - 2632-422 (France), 2632-432 (Germany), 2632-442 (UK), 2632-522 (AUS/NZ) Manual - Manual (Page 13)

Page 13 of 16 2632-422/2632-432/2632-442/2632-522 - Rev: 1/21/2014 7:46 AM
Troubleshooting
Problem Possible Cause Solution
Dimmer Module LED
is not turning on Dimmer Module is not
getting power Make sure Dimmer Module is not plugged into a
switched outlet that is turned off
Dimmer Module won’t
add to a scene as a
controller or
responder
Dimmer Module or the
controller is plugged into a
power strip or AC line filter Powerline signals can’t travel through some power
filters. Plug Dimmer Module or controller into an
unswitched wall outlet.
The INSTEON signal may
be too weak
Add additional INSTEON devices or move around
existing INSTEON devices. All INSTEON devices
act as INSTEON network repeaters.
Large appliances, such as
refrigerators or air
conditioners, may be
producing electrical noise
on the powerline.
Other electrical devices,
such as computers,
televisions or power strips,
may be absorbing the
INSTEON signal
Dimmer Module is
taking a long time to
respond to a
controller
The controller may be
sending commands to a
responder that is no
longer in use. Commands
for the unused responder
are being resent and
slowing down the network. Remove from the scene any unused responders
from the controller. (HINT: If you are using home
automation software, you can easily check scene
membership and eliminate unnecessary
memberships.)
If the above doesn’t work, perform a factory reset on
the controller
Responders are
taking a long time to
respond to Dimmer
Module
Dimmer Module may be
sending commands to a
responder that is no
longer in use. Commands
for the unused responder
are being resent and
slowing down the network. Remove from a scene any unused responders from
Dimmer Module. (HINT: If you are using home
automation software, you can easily check scene
membership and eliminate unnecessary
responders.)
If the above doesn’t work, perform a factory reset on
Dimmer Module. See
Factory Reset .
The load turned on by
itself
Another controller, a timer
or stray X10 signals could
have triggered Dimmer
Module
Perform a factory reset on Dimmer Module. See
Factory Reset .
Dimmer Module can
turn off a responder,
but nothing happens
when I send an on
command from
Dimmer Module
The responder may be
added to the scene at its
off state
Add the device to a scene as a responder to Dimmer
Module, while the responder’s load is on. See the
responder’s Owner’s Manual for more detailed
scene adding instructions.