Troubleshooting – Hach-Lange POLYMETRON 9245 User Manual User Manual
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105
Troubleshooting
Pump not working
(cationic applications).
Option not activated.
Call a Service Technician.
Pump is not connected.
Verify the electrical connections and voltage. If 
the voltage is around 70 volts change the 
pump.
Instrument not in START mode.
Verify the instrument is in START mode. Stop 
and restart.
System alarm activated.
Check there is no system alarm.
Data on the screen cannot be 
removed.
Malfunctioning CPU board and/or some 
other transmitter hardware is defective.
Make sure the electrode is properly connected.
Reset.
Program the instrument again.
If steps 1-3 do not remedy the problem, reset 
the instrument by interrupting the power for 
5-10 secs.
If problem cannot be solved, call the Service 
Technician.
Alarm relays do not drop out.
Instrument was not properly 
programmed.
Check whether the relay parameters have been 
properly programmed.
Hardware is defective.
Check that the programmed set points are 
compatible with the programmed measuring 
range.
Check the relay characteristics with an 
ohmmeter.
If problem cannot be solved, call the Service 
Technician.
Wrong output current, output 
current remains at 0 or 20 mA.
Instrument was not properly 
programmed.
Check the output-current parameters.
Defective connections of the Monec 
display with peripherals.
Check cables.
Hardware is defective.
Compare the measured value with the 
output-current measurement.
If problem persists, call the Service Technician
Output current not calibrated.
Calibrate output current.
Table 10 General Faults
MALFUNCTION
POSSIBLE CAUSE
REMEDIES
