DE-STA-CO S/SM300A - Manual (Page 6)

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SECTION 1: General Information (continued)
1.5. Requesting Service – Call our Technical Service Department in Wheeling, IL at
1-800-645-5207 or 847-459-5200 between 8:00AM and 4:00PM CST. When requesting
service, always provide the following information:
1.5.1. The serial number shown on the nameplate. (Refer to Inside Front Cover)
1.5.2. A clear description of the problem, including as much detail as possible of the
circumstances leading up to the problem.
1.6. Returning a Unit for Repair – Please contact the Repair Department in Wheeling,
Illinois at (847) 459-5200 for a "Return Material Authorization" Number (RMA#).
The following information is required of a unit for repair, conversion or warranty.
1. Purchase order number
2. Customer name
3. Customer billing address
4. Customer shipping address
5. Person to contact, upon inspection, with delivery and price.
6. Telephone number
7. Model number (located on name plate)
8. Serial number (located on name plate)
9. Description of defects, problems or circumstances.
The IMC Repair Department will assess repairs by phone and estimate inspection fees or
repair costs.
Non-warranty inspection fees will vary depending on the size of the unit and optional
equipment mounted. These fees apply only if customer decides not to repair or replace
subject unit.
Please return IMC equipment only (remove sprockets, pulleys, etc). This will reduce the
amount of disassembly time (saving customer cost on labor) and will provide faster
evaluation for quoting price and delivery of repair or conversion. The oil must be drained
before shipping.
Package unit to protect it from weather or damage during shipping. Place the
(RMA#) on the outside of the packaging for prompt service.
Ship Warranty units via surface freight collect. Ship Non-Warranty units to IMC
transportation prepaid. IMC will not accept collect shipments on non-warranty repairs
Ship to: Industrial Motion Control, LLC
1444 South Wolf Road
Wheeling, Illinois 60090 - USA