Extron Electronics Dante Controller - Manual (Page 51)

Dante Controller User Guide
Copyright © 2013 Audinate Pty Ltd. All rights reserved. -51-
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The Primary Address of all devices should follow the same IP address scheme (e.g. 169.254.*.* or
10.12.0.*). Same for secondary addresses…
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Note that some older Dante devices or devices running older firmware may not show this
information.
Troubleshooting Switch Configuration and Cabling
Cables are the most vulnerable part of a network system. If you suspect cabling issues, check for:
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Faulty or manually terminated cables
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Unplugged /badly connected Ethernet cables
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Incorrectly configured switches
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Dante devices removed or turned off
Symptoms of switch or cabling issues
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You cannot see (some) devices in the Dante Controller network view
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Dante Controller shows orange “unsuccessful subscription” icons, which usually means a device
that was present earlier is now missing
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Faulty cables can lead to intermittent faults, which may be heard as dropped samples or “cracks” in
the audio
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Dante devices may appear and disappear in Dante Controller
Switch and Cabling Checklist
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Are all the connected link/status lights on the switch lit, or flashing as expected?
o Is the switch powered on?
o Is the cable correctly plugged in at the switch and the PC or equipment?
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Is the switch correctly configured?
o Perhaps QoS or VLANs have been incorrectly set up
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Are you using a switch from another application with an unchecked or tested configuration?
o Consult the switch manual and check the switch configuration