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Troubleshooting – Asus USB-BT21 User Manual

Page 29

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· If you enable a radio device, and another radio is set as Active (Preferred), the status

of the enabled device is automatically set to Inactive, which means that it is available
for use, but it is not the preferred device.

· If you enable a radio device, and no other radio device has been set to Active

(Preferred), the status of the enabled device is automatically set to Active.

· When a radio is plugged in or unplugged while the Bluetooth Configuration panel is

open, click Refresh to update the information displayed.

· If you do not intend to use a device, disable it to conserve battery power.

Troubleshooting

Problem or Symptom

Possible Solution

I cannot connect to a

paired device that is listed

in Entire Bluetooth
Neighborhood

· Check to see if the device is powered on, in range, and

in Discoverable mode (refer to the manual that came

with the device for instructions for making the device
discoverable). Devices that you have paired with are

listed in Entire Bluetooth Neighborhood regardless of

whether they are powered on, in range, or in

Discoverable mode.

· Check to see if the device Bluetooth radio is turned on

(refer to the manual that came with the device for

instructions). If the other device is a Bluetooth
computer, check the appearance of the Bluetooth icon

in the notification area (see

Using Bluetooth Tools

).

The device I want to
connect to is not listed in

Entire Bluetooth

Neighborhood

Check to see if the device is powered on, in range, and in

Discoverable mode. See

Finding Bluetooth Devices

.

I cannot print to the

Bluetooth printer from this

computer

· If you have printed to the printer before, verify that

the printer is in range, is powered on, is not

malfunctioning, and is still paired with this computer.

· If you have not printed to the printer before, did you

install the printer? If not, install the printer according

to the instructions provided in

Print to a Bluetooth

Printer from This Computer

. If you did install the

printer, verify that the procedure you followed

matches the instructions.

I cannot print Print from
another Bluetooth

computer to a standard

printer that is physically
connected to this computer

· If you have printed to the printer before, verify that

you are in range of and paired with this computer,

that both the printer and this computer are powered

on, that the printer is not malfunctioning, and that
the printer is the default printer for this computer.

· If you have not printed to the printer before, did you

install the printer on your computer as specified in

Print from Another Bluetooth Device to a Standard

Printer That Is Physically Connected to This

Computer

? If not, follow these instructions and try

again.

I cannot send a fax using

the fax capabilities of a
Bluetooth telephone,

modem, or other device

that offers fax service.

The device offering the fax service may be set to use
another device instead of the fax modem.

I cannot adjust the

· Check to see if the volume on the headphones is set to

minimum.