Troubleshooting – Asus USB-BT21 User Manual
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· If you enable a radio device, and another radio is set as Active (Preferred), the status
of the enabled device is automatically set to Inactive, which means that it is available
for use, but it is not the preferred device.
· If you enable a radio device, and no other radio device has been set to Active
(Preferred), the status of the enabled device is automatically set to Active.
· When a radio is plugged in or unplugged while the Bluetooth Configuration panel is
open, click Refresh to update the information displayed.
· If you do not intend to use a device, disable it to conserve battery power.
Troubleshooting
Problem or Symptom
Possible Solution
I cannot connect to a
paired device that is listed
in Entire Bluetooth
Neighborhood
· Check to see if the device is powered on, in range, and
in Discoverable mode (refer to the manual that came
with the device for instructions for making the device
discoverable). Devices that you have paired with are
listed in Entire Bluetooth Neighborhood regardless of
whether they are powered on, in range, or in
Discoverable mode.
· Check to see if the device Bluetooth radio is turned on
(refer to the manual that came with the device for
instructions). If the other device is a Bluetooth
computer, check the appearance of the Bluetooth icon
in the notification area (see
Using Bluetooth Tools
).
The device I want to
connect to is not listed in
Entire Bluetooth
Neighborhood
Check to see if the device is powered on, in range, and in
Discoverable mode. See
Finding Bluetooth Devices
.
I cannot print to the
Bluetooth printer from this
computer
· If you have printed to the printer before, verify that
the printer is in range, is powered on, is not
malfunctioning, and is still paired with this computer.
· If you have not printed to the printer before, did you
install the printer? If not, install the printer according
to the instructions provided in
Print to a Bluetooth
Printer from This Computer
. If you did install the
printer, verify that the procedure you followed
matches the instructions.
I cannot print Print from
another Bluetooth
computer to a standard
printer that is physically
connected to this computer
· If you have printed to the printer before, verify that
you are in range of and paired with this computer,
that both the printer and this computer are powered
on, that the printer is not malfunctioning, and that
the printer is the default printer for this computer.
· If you have not printed to the printer before, did you
install the printer on your computer as specified in
Print from Another Bluetooth Device to a Standard
Printer That Is Physically Connected to This
Computer
? If not, follow these instructions and try
again.
I cannot send a fax using
the fax capabilities of a
Bluetooth telephone,
modem, or other device
that offers fax service.
The device offering the fax service may be set to use
another device instead of the fax modem.
I cannot adjust the
· Check to see if the volume on the headphones is set to
minimum.