Product-related documentation, Upgrades, Service – Ocean Optics Nirquest Install User Manual
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1: Introduction
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Product-Related Documentation
You can access documentation for Ocean Optics products by visiting our website at
Select
Technical → Operating Instructions, then choose the appropriate
document from the available drop-down lists. Or, use the Search by Model Number field at the bottom
of the web page.
• Detailed instructions for SpectraSuite Spectrometer Operating Software are located at:
• Detailed instructions for External Triggering for firmware versions below 3.0 are located at:
• Detailed instructions for External Triggering for firmware versions 3.0 and above are located at:
You can also access operating instructions for Ocean Optics products on the Software and Technical
Resources CD included with the system.
Engineering-level documentation is located on our website at
Technical → Engineering Docs.
Upgrades
Occasionally, you may find that you need Ocean Optics to make a change or an upgrade to your system.
To facilitate these changes, you must first contact Customer Support and obtain a Return Merchandise
Authorization (RMA) number. Please contact Ocean Optics for specific instructions when returning a
product.
Service
Our Total Technical Service protection plans protect your spectrometer for one year for any contingency -
- no matter what the circumstances, including total loss. Under these plans, Ocean Optics will repair or
replace your instrument with no deductible or any other out-of-pocket expense required from you.
NIRQuest service plans include the following:
• TTS-NIR: Protects your Ocean Optics NIR spectrometer for any contingency for 1 year.
Provides for full spectrometer replacement, if necessary. Limited to 1 full replacement per year.
• TTS-NIR-E: This special plan for Ocean Optics NIR spectrometers not previously covered
protects for any contingency for 1 year. Provides for full spectrometer replacement, if necessary.
Limited to 1 full replacement per year. This coverage starts 30 days after purchasing the plan.