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9341 processing error troubleshooting -24 – Cobalt Digital COMPASS 9341 8-channel Analog Audio to AES Converter User Manual

Page 52

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3

Troubleshooting

3-24

9341 PRODUCT MANUAL

9341-OM (V4.1)

9341 Processing Error Troubleshooting

Table 3-3 provides 9341 processing troubleshooting information. If the 9341
card exhibits any of the symptoms listed in Table 3-3, follow the
troubleshooting instructions provided.

Note:

The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the 9341 card edge status indicators.

Note:

Where errors are displayed on both the 9341 card and network remote con-
trols, the respective indicators and displays are individually described in this
section.

Table 3-3

Troubleshooting Processing Errors by Symptom

Symptom

Error/Condition

Corrective Action

DashBoard™ shows
Reference Invalid message in
9341 Card Info pane.

Frame video reference
signal invalid or not being
received

• If external video reference signal is not

intended to be used, make certain the
Timing Input Source selection list is set to
either DARS Input or Local as
appropriate.

Note: If DARS Input or Local is being used,

this message may still appear but is of
no consequence.

• If external video reference signal is

intended to be used, make certain
selected external reference is active on
20-slot frame bus and is compatible with
9341 card. (External reference signals
Reference 1 and Reference 2 are
distributed to the 9341 and other cards
via a frame bus.)

Refer to Signal Timing function

submenu tab on page 3-12 for more
information.

Audio not processed or
passed through card.

Upmixer inadvertently
enabled (Upmixer Licensed
Feature Only)

Make certain upmixer is set to Bypass if
not intended for use.

Note: When manually enabled or set for automatic

enable with appropriate signal levels, upmixer
overwrites selected channels with new data;
same-channel output will no longer represent
same-channel inputs for selected channels.

DashBoard™ shows red
Audio icon and Analog Input
Clipping message in Card
Info pane.

Card edge display shows
code

E101

.

Analog peak audio input on
selected input exceeds +24
dBu level

Reduce analog audio level at the source.

Note: Card audio gain controls cannot be

used to correct analog input overload
condition. The condition must be
corrected at the source.