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Appendix, Troubleshooting – VTech CS6114-2 (with LED) Manual User Manual

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Appendix

Troubleshooting

New voicemail and

show on the handset display and I don’t

know why.

If

New voicemail and appear on the handset, your telephone has receved a

sgnal from your telephone servce provder that you have a vocemal message

watng for you to retreve from them. Contact your telephone servce provder for

more nformaton on how to access your vocemal.

I cannot retrieve voicemail messages.

If you subscrbe to vocemal servce from your telephone servce provder

(charges may apply), contact your telephone servce provder for more

nformaton on how to access your vocemal.

I subscribe to a nontraditional telephone service that uses my

computer to establish connections, and my telephone doesn’t work.

Make sure your computer s powered on.
Make sure your Internet connecton s workng properly.
Make sure that the software s nstalled and runnng for your nontradtonal

telephone servce.
Make sure to plug your USB telephone adapter nto a dedcated USB port on

your computer. Do not plug nto a multple port USB hub (USB spltter) that s

not powered.
In a few rare nstances, the USB port on your computer may not have enough

power. In these nstances, try usng a USB hub wth ts own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone

servce. Contact your servce provder for more nformaton.

Common cure for electronic equipment.

If the telephone s not respondng normally, put the cordless handset n the

telephone base. If t does not respond, try the followng (n the order lsted):
1. Dsconnect the power to the telephone base.
2. Dsconnect the battery on the cordless handset.
3. Wat a few mnutes before connectng power to the telephone base.
4. Install the battery agan and place the cordless handset n the telephone base.
5. Wat for the cordless handset to synchronze wth the telephone base. Allow up

to one mnute for ths to take place.