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Appendix, Troubleshooting – VTech CS6114-2 (with LED) Manual User Manual

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Appendix

I hear other calls when using the telephone.

Dsconnect the telephone base from the telephone wall jack. Plug n a dfferent

telephone. If you stll hear other calls, the problem s probably n the wrng or local

telephone servce. Contact your telephone servce provder.

I hear noise on the cordless handset and the keys do not work.

Make sure the telephone lne cord s plugged n securely.

My caller ID features are not working properly.

Caller ID s a subscrpton servce. You must subscrbe to ths servce from your

telephone servce provder for ths feature to work on your telephone.
The caller may not be callng from an area whch supports caller ID.
Both your and the caller’s telephone servce provders must use equpment

compatble wth the caller ID servce.
The caller ID information displays after the first or second ring.
If you subscrbe to hgh-speed Internet servce (DSL - dgtal subscrber lne)

through your telephone line, you must install a DSL filter between the telephone

line cord and the telephone wall jack. The filter prevents noise and caller ID

problems caused by DSL nterference. Contact your DSL servce provder for more

information about DSL filters.

The telephone does not receive caller ID or the telephone does not

show caller ID during call waiting.

Make sure you subscrbe to caller ID wth call watng features provded by your

telephone servce provder.
The caller may not be callng from an area whch supports caller ID.
Both your and the caller’s telephone servce provders must use equpment

compatble wth caller ID servce.
If you subscrbe to hgh-speed Internet servce (DSL - dgtal subscrber lne)

through your telephone line, you must install a DSL filter between the telephone

line cord and the telephone wall jack. The filter prevents noise and caller ID

problems caused by DSL nterference. Contact your DSL servce provder for more

information about DSL filters.

Out of range or no pwr at base shows on the handset screen.

The handset may be out of range. Move t closer to the telephone base.

Make sure the power cord s securely plugged nto the telephone base. Use a

workng electrcal outlet not controlled by a wall swtch.

Reset your telephone by unpluggng the power adapter from the telephone base.

Dsconnect the battery from the cordless handset. Wat for 15 seconds, then

plug n the power adapter and nstall the battery agan. Place the handset n the

telephone base and allow up to one mnute for the handset and telephone base to

synchronze.

Other electronc products such as HAM rados and other DECT phones can cause

nterference wth your cordless phone. Try nstallng your phone as far away as

possble from these types of electronc devces.




Troubleshooting