3Com V7000 - Manual (Page 37)

Transferring a Call 37
You can also transfer a call to another subscriber’s voice mail. See
Transferring a Call to Another User’s Voice Mail .
Unattended Transfer In an unattended transfer, you transfer the call without notifying the
recipient. You can either use the Transfer button or the transfer feature
code:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the number to which you want to transfer the call.
3 Hang up.
The call is disconnected as soon as the transfer starts, which frees up your
line. If the transfer cannot be completed:
■
The call is forwarded to the called party’s call coverage point (by
default, voice mail; see
Configuring a Call Coverage Point ).
■
If the called party’s default call coverage point is No Coverage, the
call is returned to (rings back at) your extension. If you are
unavailable, the call is forwarded to your call coverage point.
Attended Transfer In an attended transfer, you announce the call to the recipient. You can
either use the Transfer button or the transfer feature code.
To announce a transfer:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the extension number to which you want to transfer the call.
The VCX call processor dials the call.
3 When the recipient answers, announce the call. Note that, at this point
you cannot return to the original caller.
■
If the recipient wants to take the call, press Transfer. Hang up.
■
If the recipient does not want to take the call, hang up the second call
and go back to the first call by pressing the Access button on which
the call originated.
Serial Transfer A serial transfer is like an unattended transfer except that when the
destination hangs up at the end of the call, the caller rings back to you as
the attendant who made the transfer. With your help, the caller can